GuestGo™ Privacy Policy (Website + App)

Last updated: 2026

GuestGo™ (“we”, “us”, “our”) is part of Go Network. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

We may collect the following types of data when you use our website or app:

• Account and contact details you provide, such as your name, email address and phone number.
• Order information including items ordered, delivery or collection location, accommodation or location selection, table selection where available, and venue selection.
• Device information such as browser type, operating system and general usage analytics.
• Cookies used for login, preferences and site functionality.
• Image metadata: If you upload images to the website or app, we may extract embedded metadata, including GPS location data, for security, fraud prevention or service optimisation.
• Approximate location if you choose to use GPS search to browse nearby holiday parks, glamping sites or participating venues. This is optional and controlled by your device settings.

How We Use Your Information

We use your information to:

• Provide and improve the GuestGo™ service
• Process and fulfil your orders
• Support customer service and technical troubleshooting
• Maintain platform security and prevent misuse
• Improve app performance and user experience
• Comply with legal obligations

We do not sell your personal data.

Sharing Your Data

We may share your information with:

• Holiday parks, glamping sites, hospitality venues or other participating venues fulfilling your order
• Service providers who support our platform, such as hosting, analytics and payment processing providers
• Authorities if required by law or for fraud prevention

We only share the information necessary to provide the relevant service.

Data Retention

We retain personal data only for as long as needed to provide our services or meet legal requirements. You may request deletion of your data at any time, subject to any information we are required to retain.

Your Rights

You may request:

• A copy of the personal data we hold about you
• Correction of inaccurate information
• Deletion of your data, unless we must retain it for legal reasons
• Withdrawal of consent for optional features such as GPS location

Cookies

We use cookies for login, preferences and site functionality. You can manage or disable cookies through your browser settings.

Where Your Data Is Processed

Data may be processed by trusted partners in accordance with applicable data protection laws.

Contact Us

For privacy questions or data requests, contact:

privacy@go-network.co.uk