Frequently Asked Questions

What is GuestGo?

GuestGo lets you order food and drinks directly from participating holiday parks, glamping sites and hospitality venues using our app. Simply scan the venue QR code or use your location to discover participating venues, browse their menus and place orders securely.

Orders are prepared and fulfilled by the venue itself.

How do I place an order?

1. Scan the venue QR code or tap Use my location
2. Select a venue
3. Choose your available delivery or table location
4. Browse the menu
5. Add items to your cart
6. Checkout securely

Your order is sent directly to the venue.

Do I need to create an account?

No.

You can order without creating an account. A temporary session is created automatically for your visit.

Why does the app ask for my location?

Location is only used to:

• Show nearby participating venues
• Calculate distance
• Improve venue discovery

Your location is not continuously tracked.

You can also access participating venues using their QR codes.

How are payments handled?

Payments are processed securely using Stripe.

GuestGo does not store your card details.

Payment information is handled through Stripe’s secure payment systems.

Who prepares my food and drinks?

Each participating holiday park, glamping site or hospitality venue prepares and fulfils its own orders.

GuestGo provides the ordering platform only.

If you have questions about preparation, allergens, dietary requirements or product availability, please contact the venue directly.

Can I order to my lodge, cabin, pod or accommodation?

Where offered by the participating venue, GuestGo allows you to select designated delivery locations around the site.

These may include lodges, cabins, glamping pods, pitches or other accommodation areas.

Available locations are set by the venue and shown inside the app.

Delivery availability may depend on opening hours, staffing, site conditions and venue policies.

Can I order to a table?

Where the venue supports Table Service, you can select your table and place an order directly from the GuestGo app.

Your order is then sent to the venue with your selected table location.

What if a venue is closed?

You may still be able to browse venues and menus while they are closed, but ordering is only available during the times set by the venue.

Opening and ordering availability is shown inside the app.

I’ve placed an order — what happens next?

Your order is sent directly to the venue’s ordering system.

Venue staff receive the order and begin preparing it.

Delivery, table service or collection instructions depend on the options offered by that venue.

Can I cancel or change an order?

Once submitted, orders are sent directly to the venue and may begin preparation immediately.

If you need to cancel or change an order, contact the venue as soon as possible.

Any cancellation or refund is subject to the venue’s policies and whether preparation has already started.

I had a problem with my order

Because participating venues prepare and fulfil their own orders, issues such as missing items, delays, product availability or quality concerns should be raised with the venue first.

If you believe there is a technical or payment issue with GuestGo, you can contact Go Network support.

What happens if I order alcohol?

Alcohol may only be ordered where it is offered by the participating venue.

The venue remains responsible for complying with licensing and age-verification requirements and may ask you to provide proof of age before supplying alcohol.

A venue may refuse an alcohol order where required by law or its licensing policies.

Is my data safe?

We only collect and process information required to operate the service, such as session information and order details.

We do not sell user data.

Payment card information is handled securely by Stripe and is not stored by GuestGo.

For more information, see the GuestGo Privacy Policy.

How do holiday parks and glamping sites join GuestGo?

Holiday parks, glamping sites and other participating hospitality venues can join the Go Network platform and configure their own menus, ordering options, delivery locations and table service.

For venue enquiries, contact Go Network.

Contact

For technical or payment issues:

support@go-network.co.uk